Surestay Plus By Best Western San Antonio Airport, San Antonio

The hotel was comfortable, clean, and affordable. The rooms were clean and the bed was comfortable compared to other hotels I've stayed at recently, though it wasn't ready or cooled down upon arrival. The service was helpful and personal, with staff accommodating extra requests for towels and coffee pods, but some lacked sympathy and failed to fix issues promptly. The location was good, very close to the airport and near connecting areas, but not ideal for those without a car for reaching other amenities. The dining experience offered a variety of options, with a typical continental breakfast available, although some items were served cold. The hotel's proximity to the airport and nearby restaurants made it convenient for travelers. The facilities were satisfactory, meeting basic needs for a comfortable stay.

My stay at the hotel had its ups and downs. The location was perfect, near the airport and dining spots, but the room experience left much to be desired with issues like noise and cleanliness. The service was okay, but there were moments lacking in hospitality. The dining options were varied, but some elements fell short. Despite some shortcomings, the staff's efforts made the overall experience bearable.

My stay at the hotel was a bit of a mixed bag. While the room was clean and the bed was comfortable, there were some issues with the cleanliness from the previous guest, including laundry on the floor and nail clippings. Additionally, there was a strange smell in the room. I was also disappointed that I had to pay extra to check in early even though I was told the room was ready.